At The Naturals Company, we strive to deliver every order with care and ensure you have the best possible shopping experience. Please read our Shipping & Returns Policy before placing your order.
Processing Time
All orders are processed within 1–2 business days after order confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
During sales, promotions, or peak periods, processing may take slightly longer.
Delivery Time
Estimated delivery times are:
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Lahore: 1–2 business days
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Major Cities: 2–4 business days
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Other Areas of Pakistan: 3–6 business days
Delivery times are estimates and may vary due to weather conditions, courier delays, or other unforeseen circumstances.
Shipping Charges
Shipping charges are calculated at checkout. We offer free shipping for orders worth more than Rs. 2500
From time to time, we may offer free shipping promotions on qualifying orders.
Order Tracking
Once your order has been dispatched, you will receive a confirmation message with your tracking details (where available).
Incorrect Shipping Information
Please ensure your shipping address and contact details are correct before placing your order.
The Naturals Company is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
Returns & Exchanges Policy
Due to the nature of our food products, we are unable to accept returns or exchanges on opened products for hygiene and food safety reasons.
We Accept Exchanges If:
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You receive a damaged product.
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You receive the wrong product.
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Your product arrives with a manufacturing defect.
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Your order arrives with damaged packaging affecting the product inside.
In these cases, we will replace the product promptly at no additional cost.
Opened Products
For food safety and hygiene reasons:
Products that have been opened, unsealed, or partially consumed cannot be returned or exchanged.
We appreciate your understanding, as this policy helps ensure the safety and quality of all products we sell.
Reporting an Issue
If there is an issue with your order, please contact us within 48 hours of delivery.
Please include:
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Your order number
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A brief description of the issue
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Clear photos of the product and packaging
Our support team will review your request and respond as quickly as possible.
Exchange Process
If your exchange request is approved:
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Our team will verify the issue.
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We may arrange collection of the defective product if required.
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A replacement product will be dispatched at the earliest opportunity.
We do not charge any additional shipping fees for approved exchanges resulting from damaged, defective, or incorrect products.
Please contact us on WhatsApp: 0309-1113090 for exchange
Items Not Eligible for Return or Exchange
We cannot accept returns or exchanges for:
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Opened or used products
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Products with broken safety seals
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Products damaged due to improper storage after delivery
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Products returned without prior approval
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Change of mind after purchase
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Personal taste or flavour preferences
Damaged Packages
If your parcel appears visibly damaged upon delivery, please take photos before opening it and contact our customer support immediately.
This helps us resolve the issue with the courier as quickly as possible.
Order Cancellation
Orders may be cancelled before they are dispatched.
Once an order has been shipped, it cannot be cancelled.
If you need assistance, please contact our support team as soon as possible after placing your order.
Refund Policy
As we sell perishable food products, refunds are generally not offered.
Refunds may only be issued if:
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A replacement product is unavailable.
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Your order cannot be fulfilled.
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We determine that a refund is the most appropriate resolution.
Approved refunds will be processed to the original payment method where applicable.
Contact Us
If you have any questions about shipping, returns, or exchanges, please get in touch with our customer support team on WhatsApp: 0309-1113090
We are always happy to help and will do our best to resolve any concerns quickly and fairly.
The Naturals Company
Real ingredients. Real nourishment.